What You Need To Know About Building The Patient-Therapist Trustworthy Relationship During The Telehealth Visit

What You Need To Know About Building The Patient-Therapist Trustworthy Relationship During The Telehealth Visit

Telehealth involves virtual visits to the doctor and today’s healthcare providers have been gradually finding out that a telehealth visit is entirely different from in-person care and they address it accordingly. Patients who choose to benefit from telehealth’s advantages will enjoy professional advice and approaches because the therapists are armed with a new skillset for communicating with patients across video screens.

More and more health systems these days decide to adopt the audio-visual platform, and they train their experts and nurses in order to successfully use the new technologies. They have to reach a new and different level of skill that medical school hasn’t taught them in order to be able to have the best approach via telehealth.

Video visits and connecting with patients

A video visit is quite limited compared to a trip to the hospital or the doctor’s office because the whole patient-expert relationship has to be built from scratch via a screen of a desktop, laptop, tablet or even phone. This is basically the only window a therapist has to connect with their patients, establish a relationship and provide a final diagnosis.

Patients can rest assured because telehealth facilities such as BetterHelp and other platforms can provide a whole new and high level of professionalism and precise diagnosis.

Main expectations that patients should have while being cared for by a telehealth therapist

Therapists can address patients by their first names, and the conversation is usually a less formal one with a more personal tone which offers patients more confidence in the therapist attending them. This will trigger more comfort from the patient’s part and enhanced openness.

Therapists will then introduce themselves and detail their role and answer the patients’ questions. This whole process has the aim of improving engagement and making the patient feel a sort of a contributor to their own health management. This has to happen in such a way in which, when the appointment is over, the patient must have their therapist’s name engraved in their mind.

Telehealth therapists will not be in a hurry compared to traditional doctors whom you see in their offices and having enough time to detail the health-related issues offers patients increased confidence and trust that the therapist will be able to provide them with a correct diagnosis.

Experts will usually also validate patient’s concerns because they understand that these are real struggles and should receive total attention. It’s essential to understand that even if a patient diagnosed themselves after an Internet search, even if the diagnosis is not a correct one, the symptoms are real and present. Therapists will always hear the patient’s story before providing an accurate diagnosis.

Telehealth therapists are trained in such a way in which they know when to admit that they need a bit of help in offering the correct diagnosis. This can mean consulting with another specialist or doing further research. Patients usually appreciate this kind of honesty, and they are also feeling more confident in the diagnosis and treatment.

Closing words

Virtual care is different compared to the traditional one, but in a good way because the whole dynamics of the patient-therapist relationship is changed. The focus is on the patient’s satisfaction and building trust for the best possible outcome. You can find the ideal therapist for your needs at BetterHelp.


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