According to Live And Let Fly, United Airlines refused a woman to travel with her emotional support peacock, even though she had paid for a separate ticket for the bird. On the other hand, United Airlines stated that they had a good reason why they refused to woman.
What is an emotional support animal?
An emotional support animal is that companion animal that, upon a medical review, is determined to be beneficial for a person with specific disabilities.
For someone to be able to fly with an emotional support animal, some rules must be respected. Basically, all the airline companies have the same demands that include the medical proof of the disability and the document that proves the need of traveling with an emotional support animal.
Additional, United Airlines recommend clients to keep the animal at their legs or in specially designed kennels.
Why did the United Airlines deny the emotional support peacock to travel?
The reason why United Airlines refused a woman to travel with her emotional support peacock makes sense, however. As they did state, the peacock “did not meet guidelines for a number of reasons, including its weight and size. We explained this to the customers on three separate occasions before they arrived at the airport”.
How the future for emotional support animals looks like?
Their client’s necessity for an emotional support animal is clearly understood by the traveling companies. Airlines companies, however, need for a stricter guideline in this regard in order to maintain the necessary security levels.
Delta Airlines has stated that beginning with March 1st, 2018, they will ask for the animal’s veterinarian health and immunization paper with up to 48 hours before the departure.
United Airlines, on the other hand, will request its clients in this situation to provide all the necessary documentation with 2 days before departure.