According to the latest reports, it seems that Amazon can really become your worst enemy. Check out the latest details about what happened to an individual who was using Amazon smart home.
Amazon shuts man’s home
It has been just revealed the fact that Amazon shut down a customer’s ‘smart home’ for a week after the delivery driver claimed he heard a racial slur coming through the doorbell, even though no one was home. The Mail has the story, and below, you can check out the most important details about this.
“Brandon Jackson, of Baltimore, Maryland, came home on May 25th to find that he had been locked out of his Amazon Echo, which many devices, including his lights, are connected to.
He would later learn that Amazon locked him out of his account after a delivery driver dropped off a package the day before.”
Jackson, an engineer at Microsoft, said “everything seemed fine” after the package arrived at his home and had initially thought he was locked out because someone had tried to “access my account repeatedly, triggering a lockout.”
But none of that was true. A representative directed him to an email he received from an executive that provided a phone number to call. When he called the number, he was told in a “somewhat accusatory” tone that the driver had reported “receiving racist remarks” from his doorbell.
“This incident left me with a house full of unresponsive devices, a silent Alexa, and a lot of questions,” he wrote on Medium.
Check out more of the main details about this story in the original article.
Amazon told DailyMail.com in a statement: ‘We work hard to provide customers with a great experience while also ensuring drivers who deliver Amazon packages feel safe. In this case, we learned through our investigation that the customer did not act inappropriately, and we’re working directly with the customer to resolve their concerns while also looking at ways to prevent a similar situation from happening again.’